Eric J. Wettstein
River Forest, IL
60305 | ejw516@comcast.net
Qualifications for Management: Software Development
A proven MBA with an extensive track record of technology, software development, and business analysis leadership. Excels at translating business process needs into software solutions, aligning technology goals with business objectives, maximizing customer satisfaction, and optimizing product functionality. Possesses strong analytical, problem solving, and communication skills as well as demonstrated abilities in managing the Systems Development Lifecycle (SDLC), from specifications/requirements gathering, design, development, and quality control to product release and support. Builds, motivates, and leads high performance teams that complete projects on time and to customer expectations within dynamic, fast-paced environments.
Core Competencies
|
Software Management |
Implementation |
Product Marketing |
Policy/Procedure Development |
|
Project Management |
Start-Up Operations |
Troubleshooting |
Internet/Intranet/Web Technology |
|
Strategic Planning |
Data Modeling |
Staff Mentoring |
Corporate Communications |
Technical Summary: Microsoft Office, Visio, Expressions, and Project; PL/SQL, MS Access, and Oracle; Dreamweaver; XML, XSLT, HTML, PHP; Apache, IIS; Cognos; Microsoft Windows; Ubuntu/Linux
Select Highlights
· Successfully expanded a company’s product lines through improved productivity by growing a business analyst team from one to five members as well as implementing specification templates and a quality process within the development lifecycle.
· Consistently delivered software products/applications and releases on time and to specifications by coordinating with development managers in project management; performed coding, specification, documentation, and testing effort estimates for the project plan.
· Significantly improved software and service quality by creating review and bug validating reports with the customer support group and expanding functional knowledge of new releases.
· Coordinated numerous joint customer development sessions that contributed to enhancing the circulation module and authority control; converting existing records to UTF8; and creating a consortia borrowing module and a media scheduling module.
Professional Track
Ex Libris Ltd. (formerly Endeavor Information Systems Inc.) 1996 to Present
Business Analysis & Documentation Manager, 2007-Present
Provides leadership to the
business analysis and technical writing staff in the
· Successfully delivered a new version of a Cognos-based reporting product along with specifications for a major software release. Authored a new documentation model for a re-architected web module.
· Supported the company’s merger efforts by developing contacts/relations with the Israel-based development staff (overseas location visits).
Business Analyst
Manager, 1997-2006
Led a team of analysts in software/application development. Authored application requirements/specifications for programmers; established design goals for a traditional integrated library system and digital library applications. Coordinated with development managers, customer services, and product management on development projects for each release. Identified customer needs, project requirements, and contractual specifications. Oversaw product management and quality assurance functions when necessary.
·
Improved
report performance and supported reporting tools by creating PL/SQL functions in
Oracle; materialized views and indexes; and database quality testing
tools. Reverse engineered the database
into ER diagrams.
Customer Service
Analyst, 1996-1997
Supported customers through system orientation, functional training, and implementation consulting. Provided telephone and e-mail help desk support for major library applications. Developed the initial product training manual along with curriculum. Established trainer consulting days for customers with complex needs.
Relevant Experience
Within Your Reach LLC 2005 to Present
Web Marketing &
Information Technology Consultant
Provides IT support for a small/local business, including web design, implementation, and operation. Generated 1-2 weekly leads via the website. Drove traffic to the website by establishing an online marketing campaign with all major search engines. Installed servers and VPNs to connect owners to showroom and home PCs.
Southern
Assistant Professor
of Library Affairs
Instructed
Library as an Information Source, Curriculum and Instruction 199. Served as the library liaison to the
· Authored a journal publication on electronic resources. Was interviewed on two occasions (radio) regarding the Internet and Library resources. Presented a paper entitled “Internet Growth and Usage by Selected Ports” at the Decision Sciences Institute Annual Conference, 1994.
Education / Credentials
M.B.A., Southern
M.S., Library and
Information Science,
B.S., Business Administration, Southern Illinois University – additional concentration in Art History
Additional Education/Training: ReportNet Data Modeling and Report Writing, Cognos; Voice of Leadership, American Management
Association; Pragmatic Marketing, Product Management; Java Programming,
Learning Tree International; PL/SQL, Oracle, Business Analysis, Learning Tree
International; Search Engine Strategies Conference
Affiliations: International Institute of Business Analysis; Association of International Product Marketing and Management